RISCO, Texas — Federal and state special education policy expert Glenna Wright-Gallo delivered a transformative message Sunday at the Transporting Students with Disabilities and Special Needs (ÂéśšÔ­´´) Conference about moving beyond mere compliance by creating meaningful educational experiences for students with disabilities, particularly through transportation services.

The general session underscored a fundamental message: transportation is not about moving students from one place to another, but about creating opportunities for learning, growth and inclusion.

Wright-Gallo, the former assistant secretary of the U.S. Department of Education’s Office of Special Education and Rehabilitation Services during the Biden administration and currently vice president of policy for assistive technology company Everway, began by challenging the audience views on the traditional approach to compliance.

“Compliance for the sake of compliance isn’t effective,” she stated.

She illustrated this point by comparing compliance to speed limit signs — many motorists don’t naturally slow down simply because a sign exists. Instead, she urged student transportation professionals to view their work as a critical component of student learning and access. “No matter what happens, no matter what political party is in the majority, education is a bipartisan issue, and children don’t have time for adults to get it together, right?” she said as as the audience applauded.

The presentation dove into recent policy shifts, highlighting how federal guidance is evolving to view transportation as more than a logistical challenge. “Transportation is access,” she emphasized, explaining that recent joint guidance from the U.S. Department of Education and U.S. Department of Transportation now explicitly frames transportation as a civil rights issue directly linked to student attendance and academic success.

During interactive group discussions, attendees revealed significant challenges in interdepartmental communication. One participant shared an example of managing a student who has an autism spectrum disorder, describing how they created reasonable modifications like positioning the student behind the driver to manage specific behavioral challenges. Another transportation director discussed the complexities of coordinating with special education departments, noting frequent communication gaps and last-minute changes that impact transportation planning.

Technology emerged as a potential solution to these challenges. Wright-Gallo encouraged innovative approaches, with one participant sharing how they used AI to create monthly training modules that build upon each other.

“Using AI, I made a training for every month that builds upon the previous months. I present it to my coordinators when we have our monthly meetings, and then they take it out and give it to their drivers that work under them,” explained John Haas, transportation director for Onslow County Schools in North Carolina. “That way, my whole district is being trained on the same thing.”

The funding landscape presented another critical challenge. Wright-Gallo acknowledged the uncertainties at state and federal levels, with many states still struggling to pass budgets. She proposed creative solutions, including exploring alternative funding sources and developing more collaborative approaches between different educational departments.

A key moment came when Wright-Gallo challenged participants to think beyond traditional compliance metrics. “It doesn’t matter what decision we make if it doesn’t result in something different for a student,” she declared, urging participants to focus on meaningful outcomes rather than bureaucratic checklists.

The discussion around technology was particularly nuanced. While embracing innovation, Wright-Gallo also cautioned against wholesale technological adoption. “Whatever goes into a learning management system comes out of it,” she noted, emphasizing the importance of high-quality initial content and training.

Participants were particularly engaged when discussing strategies for inclusive training and professional development. One transportation director shared their approach of coordinating annual in-service training with the special education department, demonstrating the type of collaborative approach Wright-Gallo advocated.

She concluded her keynote with a powerful call to action: “Lead where you live. Don’t wait for someone to give you the title of leader. Do what’s right.” She challenged participants to identify one concrete action they could take in the next 30 days to improve transportation services for students with disabilities.

Thursday afternoon, Wright-Gallo also presented a breakout session on transforming complex Department of Education guidelines in the form of “Dear Colleague” letters into practical, everyday applications.

She highlighted the intersection of key federal laws like the Individuals with Disabilities Education Act (IDEA) and Section 504, demonstrating how these regulations directly impact transportation services. She shared compelling stories illustrating policy gaps, such as substitute school bus drivers incorrectly denying service animals or mishandling students with neurodivergent conditions.

Regarding service animals, allowed by Section 504 of the ADA, Wright-Gallo clarified that only dogs and miniature horses qualify, and that districts can only ask two specific questions when presented with the request for service: Is the animal is required due to disability rather than being an emotional support animal, and what specific tasks does it perform?

She stressed the importance of avoiding blanket policies that might inadvertently discriminate against students with disabilities.

Funding emerged as another critical theme, with Wright-Gallo revealing multiple potential funding streams for transportation services, including innovative uses of federal funds for training, hiring and supporting student needs. She encouraged transportation directors to explore creative funding approaches and build cross-departmental partnerships.

Assistive technology received significant attention, with Wright-Gallo defining it broadly—from low-tech picture boards to high-tech communication devices. “Assistive technology does not replace a teacher or driver, it enables participation and independence,” she explained, emphasizing that these tools must be accessible during transportation and all school activities.

FRISCO, Texas — Betsey Helfrich said school district polices never trump the Individuals with Disabilities Education Act or Section 504 of the Rehabilitation Act. “There is always an exception for a child with a disability,” said the special education legal expert during her keynote address, Avoiding the Bumps & Legal Hazards in Student Transportation, Saturday during the Transporting Students with Disabilities (ÂéśšÔ­´´) and Special Needs Conference.

Helfrich, who practices special education law in Missouri and Kansas, provided an overview of legal updates, court cases and compliance practices in student transportation. She focused on students with disabilities under IDEA and Section 504. The session emphasized how transportation decisions intersect with legal requirements, equity and student safety, urging districts to train staff, document decisions and avoid blanket policies.

Despite current events on the federal level, such as the proposed closing the U.S. Department of Education’s Office for Civil Rights (OCR) and funding cuts, IDEA and Section 504 remain fully in effect. Congress would need to vote to disband the U.S. Department of Transportation as well as where IDEA and Section 504 oversight would move to. Funding shifts do not change the underlying rights, she said.

She provided brief overview of each law, noting that attendees in the room should go back to their school districts and teach their school bus drivers the same thing, so they understand the importance of federal requirements.

IDEA is a funded law requiring Individualized Education Programs (IEPs). Transportation can be a “related service” if necessary for a student to benefit from an free and appropriate public education, or FAPE, in the least restrictive environment, or LRE. Section 504 is a civil rights law focused on equal access and nondiscrimination. It is broader, older and less specific than IDEA, and not tied to any monetary gains. She said Section 504 has not been updated since it was written in 1977.

Typically, Helfrich said, students should not have both an IEP and a 504 plan, as everything in the IEP is essentially a contract. She advised being cautious with automatic decisions like “door-to-door” transport, noting that the IEP team must determine needs on a case-by-case basis.

She provided court case examples, citing instances in which parents won and others which districts won, depending on the request and circumstances. She particularly stressed the importance of avoiding discrimination on field trips, extracurricular activities and other events.

For districts that rely on policy, she said they are opening themselves up a lawsuit, as “we don’t do that here” is not a legal defense.

An attendee told School Transportation News following the keynote that Helfrich is very knowledgeable and was able to speak globally on transporting students with disabilities. Even though she touched on different states, the attendee said the rules are the same, because the laws are the same.

The attendee from Maryland said she will be involved in a case next week. She noted that while her school district policy says one thing, it doesn’t mean it meets the needs of the student and federal law. “That was a huge eye-opening moment for me,” she said, noting that they shouldn’t be saying some things as it not legally true.

Helfrich said IEPs should specify supports like wheelchair lifts, on-board attendents or aides, and climate-controlled buses, but parents cannot dictate who drives the student and the type of vehicle used, unless it is pertinent to the child’s disability.

She reminded attendees to inform contractors of relevant IEP details, as they are part of the need-to-know under the Family Educational Rights and Privacy Act, or FERPA, that protects student records. It is different from HIPAA, or the Health Insurance Portability and Accountability Act, which protects personal health information.

Students with disabilities also have additional rights regarding behavior and discipline. However, school bus suspensions over 10 days will trigger a Manifestation Determination Review, where the behavior will be evaluated to determine if it is related or not to a student’s disability.

She said school bus drivers should be trained on Behavior Intervention Plans (BIPs), including triggers and calming strategies. Plus, Helfrich said when a child needs to be searched due to reasonable suspicion of having a weapon, she advised having policies and procedures in place. For instance, does the school bus driver search the child or call for assistance?

While Section 504 provides for the reasonable accommodation of service animals and protects students from being discriminated against for using them, she cautioned the attendees to know the difference between service animals and emotional support animals. Only trained service animals performing tasks are protected under the broader ADA. Emotional support animals are not.

In conclusion, Helfrich advised attendees to train all staff, especially school bus drivers, on IDEA, Section 504 and district procedures. Document all staff participation and policy adherence. She underscored the importance of collaboration with special education and IEP teams before making unilateral changes to the IEP in terms of transportation. She noted the importance of reviewing and updating polices to avoid blanket decisions or discrimination risks and to plan for staff absences and service disruptions.

FRISCO, Texas — When Lisa Navarra stood before a room of Transporting Students with Disabilities (ÂéśšÔ­´´) and Special Needs Conference attendees, she didn’t see people who were “just” drivers, trainers, supervisors or directors. She saw leaders. Leaders who manage people, time and safety every day. Those who guide drivers to guide students to be consistent, calm and confident before the first bell even rings.

“Transportation is so much more than transit,” she reminded them durig her Monday morning keynote. “You create the environment that students step into each morning, one that can set the tone for their entire day.”

For Navarra, the journey from special education teacher to school transportation trainer was fueled by purpose, and a realization that behavior management, emotional regulation and growth mindset strategies weren’t just for classrooms. They belonged on school buses, too, she said.

Her message was simple yet transformative: When transportation professionals see themselves as educators and role models, they empower students to feel safe, regulate their emotions and be ready to learn.

She noted the process starts with meeting the kids where they were at.

“But where are we at?” she asked, adding another question to consider is, “What do I need to do to reach this child, to ride safely?”

Supervisors, she noted, need to support and empower drivers to better breakdown the silos between education and transportation.

She said when one sees themself as a professional who is prepared to manage challenges, it gives a sense a validation and thus a sense of purpose. Instead of waiting to see what students are capable of, be proactive in demonstrating and announcing behaviors they want to see on the bus, she advised.

Navarra asked, “Why are we making things so complicated?” She noted the impact of a positive school bus environment, speaking the language educators speak and creating a safe, meaningful environment that kids are ready to learn in.

Sometimes drivers need strategies on how to teach developmentally appropriate behavior, she said, adding that students might not know what safe behavior is. If they don’t explain what safe behavior should look like, she said students will never know how to meet expectations.

For drivers who are stuck in a rut or look at driving as “just a job,” she encouraged attendees to remind them that they are managing the learning environment. Raymond Forsberg, director of transportation at Mesquite Independent School District in Texas, said he tells his school bus drivers they manage people, time and money.

“I remind them how they’re leaders. I compare what they do, to what I do. I tell them how they manage people, time and money,” he said. “Let them know they are part of the ownership. Remind them of how they are leaders. We’re all here for the paycheck. The people drivers manage are the students, for time they have keep to the schedule and the money part is the 150,000 vehicle they’re driving.”

Additionally, Navarra provided examples and research that illustrates the importance of not praising the ability, but the process and effort that students or even drivers give.

Phrases like “great job” or “you’re so smart” don’t provide the student with context into what type of behavior is correct and needs to be recreated. Instead, she advised, saying phrases like, “You did a great job being safe when you entered the bus and put your seatbelt on.”

Other examples of behavior-specific praise are:

“I have noticed how you are trying your best to speak quietly today. Thank you.”
“I admire the way you are trying to keep your feet out of the aisle.”
“You took a breath when the bus got noisy, and you stayed calm.”
“You were very thoughtful when you said hello to the new student.”
She underscored the importance of using behavior-specific praise with action and outcome, which can lead to a learning experience. Navarra continued, saying general praise can sound encouraging, but it does not clearly communicate the behaviors we want students to internalize and demonstrate independently.

She provided factors to consider, such as the setting (private or public) and the type of praise (non-behavior specific or specific.)

She provided the following guidelines on how to praise:

Be sincere
Be specific
Praise students on the ‘what’ they can change
Be mindful when praising easily earned achievements
Be mindful when praising for doing what they love
Encourage mastery of skills instead of comparing themselves to others
Bobbi Bican, the transportation account manager for Lincoln Intermediate Unit #12 in New Oxford, Pennsylvania, said following the keynote positive feedback and not settling for non-specific phrases like, “Great job” resonated for her.

Instead of settling for non-specific praise, she said she’s going to try and re-phrase her praise by saying, “Great job, sitting down in your seat today, being safe.” She noted that she learned the importance of showing the behavior and building that safe environment.

“I’m so excited to have learned that today,” she said, adding she plans to put some systems in place with her drivers and team to “give them the power.”